1. About Clientide
Clientide is an online service for businesses that manage clients, appointments, invoices and payments. References to “Clientide”, “we”, “us” or “our” in this policy mean the operator of the Clientide service. You can contact us through our contact page.
2. Information we collect
We collect information you provide when creating and using an account, including your name, email address, authentication information and business profile. We also process workspace memberships, subscription details and preferences needed to provide the service.
When a business uses Clientide, it may enter information about its own clients, appointments, services, invoices and payments. The content and extent of that information is determined by the business.
3. Information collected automatically
We collect limited technical and security information when Clientide is used. This may include IP address, browser and device information, session identifiers, request timestamps, error information and activity needed to protect accounts and maintain the service.
4. How we use information
We use information to provide and administer Clientide, authenticate users, operate business workspaces, deliver requested features, maintain records, respond to support requests, prevent misuse, investigate security events, improve reliability and comply with legal obligations.
We do not use a business’s client list for unrelated advertising.
5. Businesses and their clients
A business using Clientide is generally responsible for deciding why and how it processes information about its clients. The business must have an appropriate lawful basis, provide any required privacy information and respond to its clients’ rights. Where Clientide processes that information on the business’s behalf, Clientide acts as a service provider or processor.
6. Cookies and sessions
Clientide uses essential cookies and similar storage to keep users signed in, protect authenticated areas and remember necessary service choices. These technologies are required for the service to function. If non-essential analytics or marketing technologies are introduced, they will be described and handled through an appropriate consent mechanism.
7. Billing and payment information
Where a paid Clientide plan is purchased, payment information may be processed by a third-party payment provider. Clientide does not store full payment card details. We may retain billing information such as subscription status, transaction references and payment-provider identifiers where required to operate an account and maintain financial records.
8. Service providers
We may use trusted providers for infrastructure, hosting, database services, email delivery, monitoring, support and payment processing. Providers receive only the information needed to perform their services and must handle it under appropriate confidentiality, security and data-protection obligations.
9. International transfers
Some providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use an appropriate legal safeguard, such as an adequacy regulation or approved contractual protections, where required.
10. Retention
We keep information only for as long as reasonably necessary to provide Clientide, maintain security, meet legal and accounting obligations, resolve disputes and enforce agreements. Retention periods vary according to the type of record and why it is held. Backup copies may remain for a limited period before being overwritten.
11. Security
Clientide uses technical and organisational safeguards including encrypted connections, access controls, tenant separation, restricted database access, hashed credentials, secure session handling and audit records. No internet service can guarantee absolute security. Users should use a unique password and report suspected unauthorised access promptly.
12. Your rights
UK data-protection law may give you rights to access, correct, erase or restrict the use of personal information, object to certain processing, receive portable information and complain to the Information Commissioner’s Office. Rights depend on the circumstances and may be subject to legal exceptions.
If your information was entered by a business using Clientide, contact that business first because it will usually control the record. You may also contact us through the contact page.
13. Children
Clientide accounts are intended for adults operating or working with a business. Some businesses, including tutors and coaches, may keep records concerning children. Those businesses are responsible for the lawful basis, transparency, consent and safeguarding requirements that apply to those records.
14. Changes to this policy
We may update this policy when the service, our legal obligations or the way we process information changes. The latest version will always be published on this page, and significant changes will be communicated where appropriate.